Return Policy

Refund Policy

We strive to ensure our customers are satisfied with their purchases. Please review our refund policy carefully before placing your order:

1. Refunds for Defective Products
   • Refunds are offered only for defective products.
   • Customers must provide clear videos or photos as proof of the defect.
   • Once the defect is confirmed, we will process the refund or send a replacement.
2. Refunds for Wrong Flavor
   • If you received a product in the wrong flavor (not what you ordered), you must provide a video of the unpackaging process.
   • The parcel must remain unopened and undamaged for the refund to be processed.
3. Returns Policy
   • If you need to return an item, it must be shipped to our main warehouse, which is located in China.
   • Customers are responsible for all shipping costs associated with returning items to our China warehouse.
4. Issues During Delivery
   • We do not offer refunds for problems arising during delivery, such as:
     • Orders lost by the courier company.
     • Orders seized by customs.
     • Any other issues related to transit.
     • Weather-related conditions that may affect the product. For example, cold temperatures may impact battery performance, alter taste, or cause perishable items to deteriorate.
   • Once the order is shipped and the customer receives an active tracking number, responsibility for transportation lies entirely with the courier service.
5. Failure to Choose a Delivery Method
   • If the customer does not select a delivery method at checkout, the store will automatically apply a charge of 1 EUR and select "No delivery method" by default.
6. Refunds and Failed Contact Attempts
   • If we are unable to contact the customer regarding their order or the customer refuses to pay for the necessary delivery charges, we will refund only 97% of the total order amount.
   • This deduction accounts for administrative costs and potential negative impacts on our payment processing rating caused by excessive refund requests.
7. Fraudulent Activity or Coupon Abuse
   • If we suspect fraud on your part or detect abuse of discount coupons (such as attempts to deceive our store), we reserve the right to:
     • Cancel the shipment of your order.
     • Deny a refund.
     • Process a refund for a new order with deductions reflecting the store's losses.
8. Abuse of Refund Requests After Use
   • Refunds or replacements will not be issued for products that have been used for an extended period and then claimed to be defective.
   • Any claims of lost flavor, reduced performance, or other subjective issues after extended use (e.g., more than 72 hours after successful delivery) will not be eligible for a refund or replacement.
   • We reserve the right to reject refund requests if we determine that the product has been intentionally misused or used beyond a reasonable trial period.
9. Non-Refundable Shipping Cost After Shipping Label is Issued
   • If the shipping label has already been generated and we have paid for the delivery, any refund request for a return will not include a reimbursement for the shipping cost.
   • As evidence, the shipping label and the active tracking number will be provided.

By completing a purchase, you automatically agree to this refund policy, including the responsibility to cover return shipping costs to our China warehouse.

Thank you for your understanding!